PRIVACY POLICY

YOUR PRIVACY RIGHTS

Effective Date: February 2, 2014

Last Updated: June 10, 2025

SCOPE

This Privacy Policy (“Policy”) describes how recteq, LLC (“recteq,” “we,” or “us”) treats personal information we collect about you through our websites and platforms where the Policy is located (the “Platform”). This Platform is operated in the United States and intended for use by individuals who are located in the United States.

If you are a resident of California, scroll down to view our California Privacy Notice.

If you are a resident of Nevada, scroll down to view our Nevada Privacy Notice.

TYPES OF PERSONAL INFORMATION WE COLLECT

recteq collects personal information from you and about you. Here are some examples of the personal information we may collect:

• Identifying Information. For example, we may collect your name, address, unique personal identifiers, online identifiers, telephone number and email address. We may also collect your mobile phone number.
• Account Information. If you create an account on our Platform, we may collect your account log-in and password.
• Social Media Information. We may collect personal information you post on our social media pages. We may also collect your social media profile information and personal information posted on your page.
• Payment Information. For example, this may include your billing address, your preferred method of payment, and your payment card type. Through our service providers, we may also collect your credit or debit card information.
• Commercial Information. We may collect personal information that could identify you and relates to the services in which you are interested or have considered. We may also collect personal information about your consuming history or tendencies.
• Financing Information. If you finance your purchase with us, we, through our vendors, may collect information required to run a credit or background check.
• Information You Post or Submit. We may collect personal information you post in a public space on our Platform, such as when you leave a product review. We may collect personal information that you submit when you contact our customer service team or your account representative.
• Demographic Information. We may demographic information such as your zip code.
• Device Information. For example, we may collect the type of device you use to access our Platform. We may also collect your browser information, device identifier, IP address or operating system type.
• Location Information. For example, we may collect information about the city or state where you are located. We may also collect geographic information based on your IP address.
• Internet Information. If you use our website, we may collect information about the browser you are using or your browsing or search history. We might look at what site you came from, or what site you visit when you leave us. We may also collect information about how you interact with an advertisement.

HOW WE COLLECT YOUR PERSONAL INFORMATION

recteq collects your personal information in different ways. Below are some examples of how we may collect your personal information.

• Directly From You. For example, when you:
  • Register for an account.
  • Request information aboout our services.
  • Purchase our products.
  • Submit a product return.
  • Sign up for recteq Academy class.
  • Submit a financing application.
  • Participate in one of our promotions or contests.
  • Sign up to receive promotional communications or a newsletter.
  • Complete a survey.
  • Leave a product review.
  • Submit information to, or through, our Platform.
  • Submit a request to, or engage with, our customer service team.
  • Interact with our social media pages.
  • Otherwise interact with us.
• Passively. For example, when you:We may also collect personal information about users over time and across different websites and devices when you use the Platform. Third parties also collect personal information this way on our Platform.
  • Visit and navigate our Platform on any device.
  • Enable location-based features on our Platform.
• From Third Parties. We may receive personal information about you from other sources. For example, this may include receiving personal information from:
  • Our business partners, including online advertising networks, analytics vendors, and third parties that promote our products via their own platforms.
  • Social media sites or job posting sites, including Facebook, Twitter, LinkedIn, Pinterest, Glassdoor, YouTube and Instagram.
• Combining Information. For example, we may:
  • Combine personal information that we collect offline with personal information we collect through our Platform.
  • Combine personal information we collect about you from the different devices you use to access our Platform.
  • Combine personal information we get from third parties with information we already have about you.

HOW WE USE YOUR PERSONAL INFORMATION

Examples of how we may use your personal information include:

• To Provide Our Products and Services. This could include fulfilling your requests for products and services.
• To Improve Our Products and Services. We may use your personal information to make our Platform, products and services better. We may also use your personal information to customize your experience with us.
• To Understand Your Interests. For example, we may use your personal information to better understand what interests you. This may also include using your information for market research purposes.
• To Respond to Your Requests or Questions. This may include responding to your feedback.
• To Communicate With You. We may communicate with you about your account or our relationship. We may also contact you about this Policy or our Platform terms and conditions.
• To Determine Your Eligibility. We may use your personal information to verify your identity or determine your eligibility for some of our services or products. For example, this may include verifying your age, date of birth and state of residence.
• For Marketing Purposes. We may provide you with information about new products and special offers. We might use your personal information to serve you ads about our offers. We might tell you about new features or updates. These might be third-party offers or products we think you might find interesting. We may also use your personal information to send you electronic communications, including through email or text message. We and our partners may engage in interest-based advertising using information gathered across multiple websites, devices, or other platforms. For more information about your choices related to these communications, see the Choices Regarding Your Information section below.
• For Internal Record Keeping.
• For Security Purposes. This could include protecting our company and consumers who use our services. It may also include protecting our Platform or investigating a potential fraud.
• To Create De-Identified Information. We may anonymize, aggregate, strip or otherwise de-identify personal information of identifying characteristics and may use or share that data with third parties for any purpose we deem appropriate.
• As Otherwise Permitted or Required By Law or As We May Notify You. This includes using your information for our legitimate business needs.

HOW WE SHARE YOUR PERSONAL INFORMATION

We may share your personal information in the following ways:

• Internally. We may share your personal information with our affiliates and subsidiaries for the purposes described in this Policy.
• On Our Platform. For example, we may publicly display personal information you post on our social media sites or submit through our customer reviews feature.
• With Our Service Providers. We may share your personal information with third parties who perform services on our behalf. For example, this may include companies that send emails on our behalf or help us run our Platform.
• With Our Business Partners. For example, we may also share personal information with social media sites, advertisers, media buying agencies, advertising networks and advertising service providers for the purposes described in this Policy. We may also share personal information with companies that help us learn more about our customers.
• With Third Parties for Marketing Purposes. This may include third parties in whose products or services we believe you may be interested. These third parties may also share your personal information with others. These third parties may use your personal information for their own marketing purposes or the marketing purposes of others. This may include the delivery of interest-based advertising.
• With Any Successors to All or Part of Our Business or One of Our Brands. For example, this may occur if recteq merges with, is acquired by, or sells a brand or part of its business to another business entity. This may include an asset sale, corporate reorganization or other change of control. We may sell or transfer our customer personal information as an asset or as part of a larger transaction action.
• To Comply With the Law or To Protect Ourselves. For example, this could include responding to a court order or subpoena. It could also include sharing personal information if a government agency or investigatory body requests. We might share personal information when we are investigating a potential fraud.
• Where You Have Asked Us to Share Your Information with a Third Party.
• For Other Reasons We May Describe to You At the Time of Collection.
• SMS opt‑in data and consent status. We will never share, rent, lease, sell, or otherwise disclose your SMS opt‑in status or consent information to any third party—including affiliates—for non-service‑related purposes or any purposes beyond the scope of your explicit consent. This includes confirming that your opt‑in data will not be transferred for marketing, advertising, analytics, or other uses not directly related to sending you the SMS messages you agreed to receive.

CALIFORNIA PRIVACY NOTICE

The California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”), requires us to make specific disclosures about how we collect, use, and share the personal information of California residents. CPRA also grants additional rights to such residents. This section describes our personal information practices both offline and online, and contains required disclosures and instructions for California residents who wish to exercise their rights under the law.

Scope:
Please note that, to the extent permitted under CCPA/CPRA, this section does not apply to the personal information of California residents that we collect:

• From our workforce members for employment-related purposes
• In the course of certain business-to-business transactions

CATEGORIES OF PERSONAL INFORMATION WE COLLECT

In the past 12 months, we have collected the following categories of personal information as defined by California law:

• Identifiers (e.g., name, email address, IP address)
• Personal information described in Cal. Civ. Code § 1798.80(e) (e.g., physical characteristics or descriptions)
• Commercial information (e.g., purchase history)
• Internet or other electronic network activity information
• Audio, electronic, visual, or similar information
• Inferences drawn from the above categories
• Sensitive personal information (as defined under CPRA), which may include account log-in, financial information, or precise geolocation data if collected

We may disclose any of these categories for “business purposes” as defined under the law.

HOW WE USE AND SHARE PERSONAL INFORMATION

We may collect, use, and share personal information as described in the following sections of this Policy:

• “How We Collect Your Personal Information”
• “How We Use Your Personal Information”
• “How We Share Your Personal Information”

We do not sell California consumer personal information for monetary or other valuable consideration, and we do not share personal information for cross-context behavioral advertising.

If you would like to limit cookies and tracking tools on our Platform, please refer to our About Our Ads policy.

CALIFORNIA RESIDENT RIGHTS UNDER CCPA/CPRA

Subject to certain exclusions and verification, California residents have the following rights under the CPRA:

1. Right to Know (Notice)
   You have the right to request that we disclose the following:
   • The categories of personal information we have collected about you
   • The categories of sources from which it was collected
   • The business or commercial purposes for collecting, sharing, or selling personal information
   • The categories of third parties to whom we have disclosed, sold, or shared your information
   • The specific pieces of personal information we have collected about you
2. Right to Delete
   You may request that we delete personal information we collected from you, subject to legal exceptions.
3. Right to Correct
   You may request that we correct inaccurate personal information we maintain about you.
4. Right to Opt-Out of Sale/Sharing
   While we do not sell or share your personal information in the traditional sense, you may still opt out of the use of tracking technologies that may constitute a "sale" or "sharing" under CPRA definitions. See our About Our Ads policy to manage preferences.
5. Right to Limit Use of Sensitive Personal Information
   If we collect sensitive personal information, you have the right to limit its use to only necessary business purposes.
6. Right to Non-Discrimination
   You have the right not to receive discriminatory treatment for exercising your privacy rights.

AUTHORIZED AGENTS

Authorized agents may act on your behalf to submit a request. They must provide written permission and verify their identity. If we cannot verify the agent or request, we may deny the request.

HOW TO SUBMIT A REQUEST

To exercise your rights, please contact us at:
📧 privacy@recteq.com
Include in your message: “California Privacy Request”

“SHINE THE LIGHT” REQUESTS

If you are a California resident, you may also request once per year information about our sharing of your personal information with third parties for their direct marketing purposes. To make a request, email us at privacy@recteq.com or write to the address provided in this policy, stating: “California Shine the Light Request.”

NEVADA PRIVACY NOTICE

If you are a Nevada resident, under Privacy and Security of Personal Information Chapter of the Nevada Revised Statutes Section 603A (“603A”), you have the right to submit a verified request to us, directing us not to make any sale of certain “personal information” as defined under this law that we have collected or will collect about you. As of the date of this Policy, we do not knowingly engage in the “sale” of “personal information” of Nevada residents. This statement is based on our understanding of how the term “sale” is defined under 603A as of the date of this Policy. However, Nevada residents who wish to exercise their rights under this section can contact us by email at privacy@recteq.com. Please indicate you are a Nevada resident making a “Nevada Opt-Out” request.

CHILDREN UNDER 18

The Platform where this Policy is located are meant for adults. We do not knowingly collect personally identifiable data from persons under the age of 18, and strive to comply with the provisions of COPPA (the Children’s Online Privacy Protection Act). If you are a parent or legal guardian and think your child under 18 has provided us with personal information, please contact us at privacy@recteq.com. You can also write to us at the address listed at the end of this website Policy. Please mark your inquiries “COPPA Information Request.” Parents, you can learn more about how to protect children’s privacy on-line here

CHOICES REGARDING YOUR INFORMATION

You have certain choices about how we use your personal information. Certain choices you make are browser and device specific.

Marketing Communications:

You can opt out of receiving our marketing communications. Note that you may still receive transactional messages from us, including information about your account and responses to your inquiries. To opt out of receiving our marketing communications, you can follow the instructions contained in the communication.

Cookies & Other Tracking Technologies:

For information about our use of cookies and other tracking technologies, and to read our “Do Not Track” policy, please review our About Our Ads policy.

Cart reminder tracking:

We use cookies, web browser local storage, and similar technologies (such as website plugins and session tracking) to monitor activity in your shopping cart—specifically to detect if items you added are left unpurchased. If you have opted in to receive cart reminder messages, this tracking allows us to send you a timely SMS or email reminder (one per abandoned cart event) within 48 hours. No other personal data collected through these tracking mechanisms will be used or shared for purposes unrelated to these reminders .

SECURITY

The Internet is not 100% secure. We cannot promise that your use of our Platform will be completely safe. We encourage you to use caution when using the Internet. We use physical, technical, and organizational means to help safeguard personal information under our control. A username and password are needed to access certain areas of the Platform. It is your responsibility to protect your username and password. Personal Information may be accessed by persons within our organization, or our third-party service providers, who require such access to carry out the purposes described in this Privacy Policy, or otherwise permitted or required by applicable law.

STORAGE OF PERSONAL INFORMATION

Personal Information we maintain may be stored in or outside of the United States. If you live outside of the United States, you understand and agree that we may transfer your personal information to the United States. This Platform is intended for use in the United States and is subject to the laws of the United States, which may not provide the same level of protections as those in your own country. Personal Information processed and stored in another country, including the United States, may be subject to disclosure or access requests by the governments, courts or law enforcement or regulatory agencies in that country according to its laws.

By using our Platform or by providing us with personal information, you consent to any such transfer of information outside of your country.

LINKS

Our Platform may contain links to other third-party sites that are not governed by this Policy. This includes third-party sites that offer resources and content which you can access through our Platform. If you click on a link to a third-party site, you will be taken to a site we do not control. We are not responsible for the privacy practices used by third-party sites. We suggest that you read the privacy policies of those sites carefully.

Mobile Terms of Service

Last updated: June 10, 2025

The recteq mobile message service (the "Service") is operated by recteq (“recteq”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to recteq’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of recteq through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with recteq. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to 60369 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other recteq mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to 60369 or email support@recteq.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

HOW TO CONTACT US

If you have any questions, comments or concerns with respect to our privacy practices or this Policy, or wish to update your information, please feel free to contact us at privacy@recteq.com or by calling (404) 421-0532. You may also write to us at the following address:

recteq, LLC
1155 Perimeter Center W
Suite 650
Sandy Springs, GA 30328

CHANGES IN POLICY

From time to time, we may change this Privacy Policy. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our Platform. Please check our Platform periodically for updates. Your continued access to and/or use of our Platform after any such changes constitutes your acceptance of, and agreement to this Privacy Policy, as revised.

© recteq, LLC 2024.