Shipping & Returns

We use a variety of shipping partners: USPS, FedEx Ground, UPS, and LTL Carriers. You will receive a tracking email with the details of how your shipment will arrive, how to track it, and what else to expect. Freight deliveries will arrive curbside and signature is not required. If there are issues with your delivery, please contact customer service immediately at 706-922-0890. If something goes wrong, we have your back and provide a comprehensive warranty on all deliveries.

If you need a faster delivery option for accessories, parts, rubs, or sauces please give us a call at (706) 922-0890 and we will be happy to provide a shipping quote. Unfortunately, we are not able to expedite grills.

If your order is being shipped to a business, please call our customer service line at 706-922-0890 and let us know the business hours and if a forklift is available. Those details will help us make your delivery as easy as possible.

For Curbside Delivery, the freight driver will unload with a lift-gate and a pallet jack. They will place the package as close to the curb of the destination address as possible. The customer is responsible to move it inside the delivery address. This is not a garage or doorstep delivery.

Once contacted by the carrier, you must be available to take delivery within 4 business days. Customers who cannot take immediate delivery may receive additional freight charges and/or storage fees. recteq reserves the right to authorize a return of any freight that is found to be undeliverable if the customer, after repeated attempts, is found to be unavailable for contact. The customer will be responsible for all shipping charges to and from the address of delivery, plus a 15% restocking fee. These fees will be deducted from the original purchase price of the order prior to refund.

If your area prohibits or limits residential access for freight delivery, you may need to arrange pick-up at a local trucking distribution center or a common area that is more accessible. Residential deliveries are made per the schedule of the shipper and recteq is not responsible for deliveries that are late or are missed due to unforeseen circumstances.

Customers who refuse the delivery because the driver was unable to provide garage or curbside delivery, or refuse delivery due to limited freight vehicle access, will be assessed all shipping charges to and from the address of delivery, plus a 15% restocking fee. These will be deducted from the original purchase price of the order prior to refund.

In the unfortunate event that you need to cancel your order, we will refund your order in full prior to shipment. However, if your order has already shipped, any applicable transit costs and a 15% restocking fee will be deducted from the original purchase price prior to refund.

Most items may be returned within 30 days of delivery for a refund. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). recteq, LLC reserves the right to withhold any applicable shipping charges, plus a 15% re-stocking fee, from the refund amount of any returned order that is not the result of an incorrect or defective item.

If you need to return an item, simply contact us at (706) 922-0890 and one of our team members will assist you with our return procedure. We'll notify you via e-mail of your refund once we've received and processed the returned item.

You should expect to receive your refund in less than four weeks of returning the package to recteq, but this often happens more quickly. This time period includes the transit time for us to receive your return, the time it takes to process your return once we receive it, and the time it takes your bank to process your refund.

The estimated ship window shown on the product page reflects when we expect your order to leave our warehouse based on incoming inventory. Timing is based on our current delivery schedule and will be updated if anything changes.

Orders ship once all items in your order are available. If your order includes an item with an extended lead time, it will ship within the estimated timeframe shown on the product page.

If your order includes an item that is temporarily unavailable, we’ll hold the shipment until everything is ready. This ensures your order arrives together and is ready to use.

Yes. Orders ship once all items are available so everything arrives together.

If you’d like to receive in-stock items earlier, we recommend placing a separate order. Items purchased together will ship together.

Orders are fulfilled in the order they are received. Reserving your item sooner helps secure your place in line for the next available shipment.