THE RECTEQ DIFFERENCE
Quality family Service CONVENIENCE
THE RECTEQ STORY
You simply will not find a company that offers better customer service than recteq. Would you believe that each customer received both co-founders’ cell phone numbers with their purchase? Well it’s true, and it’s our duty to make you feel as if you’ve truly become part of the recteq family.
Ray Carnes along with Ron, has helped build recteq into one of the fastest growing grill companies. Born in Michigan, Ray was raised an "Army brat". Ray had a brief stint at Augusta Technical College, but made the move to become a door-to-door vacuum cleaner salesman. He claims that he was "number one in the country," and that he has the posters to prove it somewhere in the attic. This is where he met who would become his future business partner, Ron. Providing customers with high quality grills at competitive prices, and bringing back old school customer service, this idea blossomed into what we know as recteq.
There's no way that one man could make recteq into a reality. Ron Cundy, along with Ray, has created a force to be reckoned in the grilling industry. Originally from upstate New York, upon graduating high school, Ron joined the Army and was shipped to Augusta. After a few years in the military, he found himself selling vacuum cleaners, where he met Ray in 1991. There they began a friendship that has now lasted over four decades. In 2009, he and Ray poured their passion for grilling into the ultimate product, and recteq was born. Ron can be found taking care of the business side of things and keeping the ship on course.
Just lift the horns and you will see what the definition of quality is
You asked about Quality?
Welcome to the recteq family. Compilation of Video content of the recteq headquarters, the recteq wood pellet grill models in different scenes, recteq personalities, events happening at the recteq Academy premier BBQ school, food coming off of the recteq, the RECTEQ ICER coolers, and the official recteq app.
You are family
At recteq, you do not just become a transaction of the past, you become a member of the #recteqfamily for life. When you have a cooking question, give us a ring and our chefs are ready to help. If you have a question or concern about your recteq, we’ve got you covered. Every employee has and regularly cooks on their own recteq. So, no matter who you speak with, they will be knowledgeable and happy to lend a hand. We want you to live your best #recteqlifestyle, and we are here to make sure that you do just that. Becoming a part of our bbq community gives you back your free time so you can create memories with your friends and family while enjoying delicious food.
It is unlike any pellet grill on the market. From the micro-polished 304 stainless steel bull horn handles to the commonsense design with no gimmicks or weak points, the recteq is absolutely built like a tank. It is built to last and will be a cherished heirloom you hand down to many generations after you.
It's just that simple, push the button or open up the recteq app on your phone and your recteq will take care of the rest of the work. No more tending to a fire, fumbling around with a gas canister. What it is, is wood-fired perfected food, more time to spend with you family and friends, and of course being able to take that nap you very much deserve.
Every employee that works here owns and enjoys cooking on their recteq. We’re easy going people that believe that preparing the meal should be just as enjoyable as eating it. A knowledgeable and easily accessible group of people that actually cares about your concerns. Thats what good customer service is, and that’s what recteq lives and breathes. So, pick out something delicious, open your favorite beverage, and breathe easy. That’s what we’ll be doing.
Its your turn to host for the holidays. Whether it’s a tailgate and you load up your RT-340, or it’s time to rely on your RT-1250 for the family gathering. Your recteq will bring your grilling game to the next level. What better feeling is it than when you can showcase your skills to your family and friends? It’s when they won’t stop raving about what you can do on your recteq, all while getting to spend time with them.
Once you join the recteq family, you're a member for life. Whether you need to call or email, anytime you reach out you'll find someone on the other side who cares.
With world-class grills, world-class customer service, and world-class customers, it’s time to take your grilling game to the next level!
Customer Service Rep by day, best office golf player on the weekend! When asked to choose between our loving customers and a weekend round of golf — Hemann simply could not choose.
Customer Service Rep. by day, High School Coach by night! You can just call me Coach T! I'm a high school football coach, so I love to see my kids perform at their best!
Customer Service Rep. by day, Pro Wrestler by night. Runner up in 2021 recteq Hot Dog Eating Competition. Currently training for next year.
Whether getting ready for Monday Night Raw, the ATL Falcons, or my family’s favorite night of the week, Friday Night Steak Night, my trusty O.G. Bullseye is always ready to throw down.