Ratings & Reviews
Best customer service ever.
jerry bondanza -
I called stating the uni directional wheels presented some difficulty moving my smoker around being of the senior member society. Chris suggested a second set of 360 degree wheels and sent them to me free of charge. WOW what a difference. I love my smoker and this company so much I purchased a smoker for each of my 2 sons who have been totally satisfied with their grills.
Best customer service I've ever delt with!!!
Called in for new Swivel wheels. Rec Tec sent me 2 new ones free of charge.
Better version than those used in 2013
Dustin from Iowa -
Much better wheel with a locking mechanism that looks like it will last much longer than original. Impressed with customer service.
I like the fact the caster wheel can now be locked to hold the grill in place
john Baird -
good wheel, needs to be changed to a different ball bearing system, they break to easily.
bob rowe -
service great arrived when said. rating because of the service. Its a wheel so it works or it doesn't and it worked
One of the original wheels on my RT 700 suddenly refused to rotate as I was rolling the Bull back into the garage.
Without hesitation Rec Tec sent me a new set
The customer service equals their grill!!!
Great service and prompt delivery of the product!!!!
Robert Halderman -
One of my caster wheels quit rotating. A new one was sent to me, I replaced the old, and now all wheels work fine.l