Ratings & Reviews
Again the rectec folks stand behind the products they sell. These guys are the real deal and out perform at all levels of the sale.
Failed swivelling caster replaced at no cost
strada Liguria -
Called Rectec after the initial failure of the wheels of my rec tec which was purchased September 2016.<br>The wheel swivel bearing became loose and fell apart making it a pain to drag around. Strange they would fail, as the pit lives on polished concrete.<br>I'm not sure that these swivel casters are strong enough for the substantial weight of what is an amazing pit.<br>The new casters arrived very fast with no charge. They look like the original ones supplied with the new pit. I hope they last longer than those. Time will tell. Good service Rec Tec.
Front caster wheel
Easy to replace
Front caster wheel replacement
Scott Horvath -
Less than 10 minutes to replace both front casters. Need a thin crescent wrench is all to complete job
Good Replacement Wheel
Kevin Porter -
Replacement wheel was easy to install with the help of a Jack. First wheel lasted 2 years
These wheels are good and do the job, the reason I had to replace one is because the little bearings started to fall out.
Great Personal Service
karl crosby -
First of all we compete with this grill and also use it at home so it gets rolled through the dirt and trailered. I've had it for years and finally one of the front wheels gave way. Replacement got tangled up in usps so they personally called me and got it to me quick. Great company, great grill, and great customer service!
Redesigned wheels are perfect.
Clifford B -
REC TEC Customer service is outstanding. Called about a replacement caster for the RT-680 and the guy had to ship it out right after he hung up the phone as i received it (in San Diego CA) from their shop in Agusta GA in two days! Excellent!
improved from the original
Dustin Hall -
I bought my RT-680 in April of 2013. I think the locks on the caster wheels failed within a month or so. The locks on these new wheels are so much better designed to last. Hopefully the bearings last at least 4 years like the originals did. Rec-Tec customer service is top notch. Nobody does it better. Nobody. Period.