Ratings & Reviews
Blower fan replacement
Chris Wolf -
Arrived quick and was easy to replace.
Blower fan, Best customer support
I am very impressed with the customer support, very easy to talk to and supportive of their product. Sent me a replacement blower fan, easy install. Continued talking with support and believe that my slow to reach temp is due to old pellets. Make sure your pellets are fresh or expect lower btu.
Blower for the Bull
Richard Shields -
On my first use I couldn't get the Bull to start. So after trying an hour I called support and they had me running less than a minute later. But they sent a replacement fan in case the original was damaged. So far the original is still working so I am holding off changing it out. Original Fan didn't blow and was stuck under pressure for an hour while I tried to start the grill. I would say it's construction is Good being it works great. Being I had never been around a pellet grill I didn't know they had a fan. Love the grill.
Easy to install worked awesome
John Helm -
Christmas morning started up the RecTec to preheat for my prime rib, would not heat over 415 deg. I started to call for support and remembered it was Sunday and Christmas Day, but figured I could leave a message and get a call back. What a surprise to have the phone answered by a person and have them go through different ideas to try and then letting me know that a new fan was going to ship the following day. It arrived and was easy install. GREAT CUSTOMER SUPPORT
Rodney Evans -
The fan started making noises and locked up. I called Rec Tec and they shipped out a new immediately at no charge Thanks Rec Tec your customer support is the best
S Parker -
They have the BEST customer service I have ever experienced. While researching a smoker, this was one review that was very consistent about their company and was a huge selling point and reason I selected this smoker. I ran into a issue where it wasn't heating up. They immediately called me back after hours and walked me through step by step to diagnose the problem. Their knowledge of their product is priceless. My replacement part arrived very quickly. Because of this service and their product, I bought a second Rec Tec for tailgating.
Fan was delivered quickly and I was back cooking on the best pellet grill made. Thank you Rec Tec.
Customer Service, CUSTOMER SERVICE!!!!
Chadrick Giles -
Just wanted to take a moment and brag about someth ing you may or may not already know. Outside of REC-TEC products and quality of them. Customer Service is well
......nothing in My experience can compare to these guys. Had a fan blade issue on my blower fan, called these guys and it went out same day. Can no explain how my I reactions with these guys have been. Again hands down the best, which is exactly I own a rec tec. Quantity could be pure crap(which it is not) I would still own their product solely due to their customer service. Again thank you REC-TEC!
Customer support is top notch
After two years and hundreds of pounds of pellets...the fan went out. One call to a Rec Tec to talk to a real person who actually knows the product and speaks English....and a new fan is on the way. Quick install and back in business. Can't say enough about the outstanding customer service provided by this company.