Ratings & Reviews
New auger motor
Chris Kramer -
Easy to replace and fixed problem I had with the fan being noisy when the grill was real cold.
New Auger motor - easy fix
Mark Adams -
We use our mini-Rec about five days per week so an auger motor that quit working was a problem. However, after calling customer service and explaining the situation, problem solved. We had a new motor in a couple of days. Installation was easy and quick.
nice friendly help.
Jeff Connell -
Good service called told him my problem he sent me the parts and was happy to do so. I would say it is the best smoker on the market
Sent me a replacement free of charge. Top notch customer service
Rob C. -
I have an older model and I use my RecTec a lot, plain and simple. The auger fits perfect and service is second to none.
Al Corea -
Due to dampness and compaction of pellets my auger got jammed and damaged the gears in the auger motor. The RecTec rep was able to diagnose the problem over the phone and shipped a new motor to me immediately. It came in a few days and I was able to install it following instructions on the RecTec website. Installation was a little tricky due to the narrow space between the motor and the auger but after several attempts i was successful and it's working.
Overall, RecTec service was terrific!
Customer service was polite and fast shipping. Install was easy except for the small bolt that connects the motor to the auger shaft.
quick reponse from the folks at RecTec
Quick response and fast shipping!
Rec Tec Auger Motor
Richard Ellis -
First and most important, Rec Tec customer service is the best! They email, call, and provide their cell number for assistance. The auger motor was easy to install and works like a champ.
Rec Tec Guys are the Best
My RecTec pellets must have got wet because the bottom of my hopper was packed full of hard saw dust and my auger motor didn't last. The guys at Rec Tec helped me trouble shoot the problem, had some ideas that might help, but ultimately had to replace the motor. When it came, they were able to talk to me on the phone at least six times to get it installed correctly. We're now back to smoking meat! 100% best customer service!