Ratings & Reviews
Fantastic Rec-Tec Service Saved the day
Peter McGuire -
I had the auger motor in my Rec Tec grill break due to moisture getting into the wood chip bin and creating a total blockage in the auger mechanism. Ben Lesshafft knew the cause of the problem and without hesitating had a new auger motor sent only 3 days before Thanksgiving. It arrived the day before and I installed it without issue.
Ben saved our Thanksgiving dinner. The Turkey & Pork Loin we great!!
good job of repairing my mini rec tec
David Holmes -
I took the grill over to the dealer on Thurs evening for repair , picked up on Tues . Works great, they did a great job on repairing the grill
great customer service
Best part of this product is the customer service that comes with it! Thanks again
Great product and great customer service
Great Product & Service
Louis Lacroix -
They sent the auger motor and I received it within two days, and All under warranty. REC TEC stands 100 percet behind the products.
Great replacement motor
Made it 4 years n my old auger. Watch the video on how to replace and troubleshoot your auger and fan on YouTube. Not a difficult job. Hardest part is getting down on the ground.
After emailing rectec and telling them my problem, I recieved a phone call from them. They walked me through a series of tests. We soon discovered it was the auger motor. Rectec sent me a motor right away. I cannot be happier with the service I recieved from the guys at rectec
The auger on my rec rec mini quit. I called them they walk me through how to trouble shoot the problem, determine the auger motor was bad. Within minutes of hanging up i recieved an email saying the new part was shipped and it arrived the next day
RICHARD MACNEIL -
After 4 years, my auger stopped working in the middle of a cook and a few days before a party. Called RECTEC and they shipped the part overnight for no charge! These guys are amazing and I can't recommend them enough to everyone I know. I am a customer for life!
Great service from Adam. I have never owned a product as well supported as the Rec Tek grill.