Connection Error?

- Do you have a dual band router? Most internet service providers have dual band routers these days, but we need to confirm that is the case. To find out, you'll want to look for the model number on the router's hardware. Typically, dual band routers will have "AC" on the end of the model number which will indicate it has both signals. If you don't have any indication of these, you can Google the hardware or call your ISP (internet service providers) to find out.

- Log into your router's gateway. Non Apple products will have a built in file server (admin page) which you should be able to find on the hardware or via Google search. Alternatively, if you are still on the phone with your ISP, you could ask them to split the connection for you. Apple users can go to Settings, WiFi, and click the circled "i" to the right of their current connected network and find the router number. In most cases, the login username and password will still be set to default and Googling default username and password for your hardware will give you that information.

- Looking for SSID (Service Set Identifier) on the left and a text field to the right with labels for 2.4GHz and 5.0GHz. We'll want to rename the 5.0 signal by adding "G5" to the end of it and then save it. Looking at the WiFi networks available to connect should now give you two choices to connect to your network; one with the same name it had before and a new one with the "G5" added to the end. Now that the two signals are separate we can connect to specifically the 2.4 signal specifically (your network with the same name it had before).

LED LIGHT

- In some cases when you power up, the LED light may activate in a state other than the slow blink. If you get an off or quickly blinking light, hold the button until you achieve the slow blink first before proceeding. What you need to see is the LED continue a slow blink momentarily and then shut off, and then reach the quick blink.

-In the event of a solid red light during the Step 3 connection process which still results in a connection error, simply close the app out completely then open the app again. Under devices you will see a grill connected that you can log into. Once in the control screen for that grill we can open the settings button in the top right corner and modify the grill's name and model type.

Range Test

- It's entirely possible your network doesn't have the ability to reach the grill. There are two ways to verify. The first is to check your phone's connection to the 2.4 network. Disconnect from the 2.4 network and then try to reconnect. If your phone can't find the signal, neither can your grill. It is highly likely that you can connect your phone to the 2.4 network, but if we look at the signal strength it's probably poor to OK at best. Typically, we've found at recteq™ Labs that if your phone has trouble/ stutters/ buffers too long while playing one of Ray's videos on the recteq™ YouTube channel, then the grill is similarly struggling to maintain a connection. If everything looked good and it still can't connect, then the second test is the hotspot test. Grab a friend with a phone and have them set up a hotspot*. The hotspot is naturally and exclusively a 2.4 signal that we want to sit right on the hopper of the grill. On the new 2.4 hotspot network, go through the Wifi-Setup process once more. On a successful connection we've confirmed it's too far from your router. If that fails (and you didn't have a typo in your WiFi password and the LED was in the quick blink state) then the Arduino device may need to be replaced.

* For those without friends, family or a second smartphone and if its physically possible, it would be advisable to move the grill to within 15 feet of the router and perform a range test.

Mesh Networks* & Extenders

- Mesh networks represent their own Pandora's Box, but we've opened that box and found the outlandish patch for the mesh network conundrum. The first step to conquering this task is to find the edge of the signal from your mesh network. This entails walking away from the router until you lose connection to the network. Next, come back into range of the network and forget it from your saved networks. Now, while still on the fringe of the network, get just close enough to find the network and reconnect to it. While staying on the fringe of the network reconnect to the grill. At this point you should leave your phone in the fringe range and achieve a quick blink state from the LED on the grill. Back at your phone, on your mesh network, complete the WiFi Setup process.

- Extenders are tricky. On the plus side, most extenders only come in a 2.4 signal. On the downside, if they are over spaced they may be receiving a poor quality of signal while presenting a strong strength of signal. What that means for us is while your phone says it has a superb connection because your close to the extender but the extender is too far from the router to have a good connection. A daisy chain configuration of extenders would strengthen the quality of signal received. Below is a link to an extender that we recommend.

* This works by being out of range of the 5.0 signal while still in the range of the 2.4 signal and allows us to bypass the weaving nature of signals in a mesh network