For model specific manuals, troubleshooting and faq:
select your grill model below

General FAQ

We are located at:

4301 Evans to Locks Rd.

Come see us in our showroom!
Mon 10am - 7pm (ET)
Tue-Fri 9am-7pm (ET)
Saturday 9am-3pm (ET)

No dealers in this family! By electing to market, sell, and distribute our grills ourselves we’re able to offer our recteq family members unmatched value of 30%+ in savings that you wouldn't get if you bought our grills in big box stores. In order to maintain our customer first reputation and having the “best bang for your buck”, we can’t afford to add dealer profits to your purchase price.

With financing through our partner Bread, you can grill now and pay later! This financing option allows you to pay for your purchase over time with clear, transparent terms, fair rates, and no prepayment penalties. Get your rate HERE!

We don’t ever put our grills on sale. We have a commitment to offering our grills at a fair price every day and treating everyone like family. It wouldn’t be right for some members to pay more than others, and this way no one misses out on a “deal” on the price of the grill, and every day is the best day to buy. (Periodically throughout the year we offer discounts on some bundles that can be purchased with a grill, or on certain accessories as we see fit. To gain access to these and other upcoming announcements, subscribe to our newsletter at

The recteq warranty is non-transferable.

For model specific warranty information, please select your model above.

Typically, we ship grill orders within 2-3 business days. Once your order leaves our warehouse you will be notified via email with a tracking number. (Note: LTL freight shipments are never delivered to a residential address without an appointment being scheduled via telephone conversation with the trucking company--the trucking company will call you to arrange this appointment window).

Ground shipment: Anytime an order is shipped that weighs less than 200 pounds, it will ship ground. It is not mandatory that someone is present upon delivery. A tracking number will be provided so a customer can track their package.

Freight shipment aka LTL: Anytime an item or order is shipped that weighs more than 200 pounds, it will be shipped via freight carrier. You, the customer, will then be contacted by the freight company to arrange delivery. Someone must be present to accept delivery.

Well hello up there! We have two ways of processing a canadian shipment. Check them out HERE

See our complete shipping and return policy HERE

We’re super easy to get in touch with! Give us a call at (706) 922-0890 , or if email is better for you, shoot us a message at support@recteq.
Still need another way to reach us? You can find us just about anywhere on social media @recteq.
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