General FAQ

We are located at:

4301 Evans to Locks Rd.

Come see us in our showroom!
Mon 10am - 7pm (ET)
Tue-Fri 9am-7pm (ET)
Saturday 9am-3pm (ET)

No dealers in this family! By electing to market, sell, and distribute our grills ourselves we’re able to offer our recteq family members unmatched value of 30%+ in savings that you wouldn't get if you bought our grills in big box stores. In order to maintain our customer first reputation and having the “best bang for your buck”, we can’t afford to add dealer profits to your purchase price.

With financing through our partner Bread, you can grill now and pay later! This financing option allows you to pay for your purchase over time with clear, transparent terms, fair rates, and no prepayment penalties. Get your rate HERE!

The recteq warranty is non-transferable.

For model specific warranty information, please select your model below.

Typically, we ship grill orders within 2-3 business days. Once your order leaves our warehouse you will be notified via email with a tracking number. (Note: LTL freight shipments are never delivered to a residential address without an appointment being scheduled via telephone conversation with the trucking company--the trucking company will call you to arrange this appointment window).

Ground shipment: Anytime an order is shipped that weighs less than 200 pounds, it will ship ground. It is not mandatory that someone is present upon delivery. A tracking number will be provided so a customer can track their package.

Freight shipment aka LTL: Anytime an item or order is shipped that weighs more than 200 pounds, it will be shipped via freight carrier. You, the customer, will then be contacted by the freight company to arrange delivery. Someone must be present to accept delivery.

Our apologies but we cannot currently ship to Canada.

See our complete shipping and return policy HERE

Find out everything regarding your account HERE

We have a wifi guide that will walk you through it wether you have an iOS or Android phone.

We’re super easy to get in touch with! Give us a call at (706) 922-0890 , or if email is better for you, shoot us a message at support@recteq.
Still need another way to reach us? You can find us just about anywhere on social media @recteq.
Facebook | Instagram | Twitter | YouTube

For model specific manuals, troubleshooting and faq:
select your grill model below