Cooking Grates RT-700
Ratings & Reviews
best service anywhere
had a problem with a grate that broke, was replaced no charge.. great service
Kirk Davenport -
One of the weldes on the grates gave. I called customer service about getting them replaced. They didn't question me and sent me my replacement! They sent me two new ones even when I only needed one! Got a pork butt smoking on my RT 680 as I'm writing this!
Good product but service is lacking
We like the smoker a lot but the extra smoke button doesn't work. We don't want to send it back because it will be a pain and the service guys is very rude. We didn't get the grates and he put the blame on us instead of taking ownership. We had to get mad for him to believe us. That is not very good customer service. The smoker has been great, we have used it a lot. We again just wished the extra smoke option worked.
Sean H. -
What can I say, but great grates!!
Grill grates are the thickest and built to last a long time
Michael M -
Great customer support! Worth the money
Grate was damaged during shipping. Rec Tec customer service replace the grate asap. Great Customer service